Privacy Policy

PRIVACY POLICY

Last updated: November 2025

This Privacy Policy explains how Ourora Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information. By visiting our website, joining our newsletter, booking a service, or purchasing a product, you agree to the practices outlined below.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

  • Payment details (processed securely through third-party providers)

  • Information shared through contact forms or email

Service Information

When booking a consultation, we may collect:

  • Pre-consult questionnaire responses

  • Sleep, wellbeing, or whānau details that you voluntarily provide

  • Notes from consultations or follow-up communication

Website & Usage Data

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Cookies and analytics data
    (Collected through tools like Squarespace Analytics or Google Analytics.)

2. How We Use Your Information

We use your information to:

  • Provide sleep consultations, support services, and purchased products

  • Respond to enquiries or customer support requests

  • Process payments and fulfil orders

  • Send newsletters or updates (only if you opt-in)

  • Improve our website, services, and user experience

  • Meet legal, safety, and compliance obligations

We do not sell, rent, or trade your information with third parties.

3. How We Store & Protect Your Data

We take your privacy seriously.
Personal information is stored securely through reputable platforms such as Squarespace, email service providers, and payment processors.

We use reasonable administrative, technical, and physical safeguards to protect your data.
However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.

4. Sharing Your Information

We may share your information only with:

  • Trusted third-party providers that help us operate our business (e.g., payment processors, email systems, booking tools)

  • Legal authorities, if required by law or if someone’s safety is at risk

These partners are only given access to information required to perform their services.

We never sell or disclose your data for marketing purposes.

5. Your Rights

Under the New Zealand Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Withdraw from marketing emails at any time

  • Request deletion of certain information, where allowable under law

To make a request, email us at hello@ourora.org.nz.

6. Cookies & Tracking

Our website uses cookies to:

  • Improve site performance

  • Analyse visitor behaviour

  • Personalise your browsing experience

You can disable cookies in your browser settings, but some website functions may be affected.

7. Children’s Privacy

Our website and services are intended for parents and caregivers.
We do not knowingly collect personal information from children under 16.

Any child-related information provided during a consultation is stored securely and used only to deliver the requested service.

8. Email Communications

If you subscribe to our newsletter, you agree to receive:

  • Updates

  • New product announcements

  • Sleep support resources

  • Ourora-related news

You may unsubscribe at any time using the link in our emails.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with a new “Last updated” date.

We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, or would like to exercise your rights, please contact us at:

hello@ourora.org.nz